Terms and Conditions

Welcome to Heron Airways. By using our services, you agree to the following terms and conditions:

1. Booking and Payments

All bookings are subject to availability and are confirmed upon receipt of full payment.
Payment can be made via credit card, debit card, or other accepted payment methods as indicated during the booking process.
Changes or cancellations may be subject to fees, depending on the fare class and time of cancellation.

2. Changes and Cancellations

Passengers may request changes or cancellations through our customer service or online platform.
Refunds are subject to the fare rules and applicable fees.
In the case of flight disruptions or cancellations by Heron Airways, alternative arrangements or full refunds will be offered.

3. Baggage Policy

Passengers are allowed a specified baggage allowance as indicated during the booking process. Additional baggage may incur extra charges.
Heron Airways is not responsible for loss, damage, or delay of baggage unless covered under applicable insurance or policies.

4. Passenger Responsibilities

Passengers are responsible for ensuring they have all required travel documents (passport, visa, etc.).
Heron Airways reserves the right to deny boarding to passengers who fail to comply with immigration, security, or health regulations.

5. Safety and Conduct

For the safety of all passengers and crew, Heron Airways may refuse service to passengers displaying inappropriate behavior or violating safety protocols.
Passengers must follow all instructions from Heron Airways personnel during their travel.

6. Liability

Heron Airways will not be liable for any damages resulting from delays, cancellations, or disruptions due to circumstances beyond our control, such as weather, strikes, or air traffic control restrictions.
Heron Airways’ liability in case of lost or damaged baggage, injury, or death is governed by applicable international regulations.

7. Changes to Terms

Heron Airways reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website.