Privacy Policy

At Heron Airways, your privacy and the protection of your personal information are of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, including visiting our website, booking flights, or communicating with us.

1. Information We Collect

We collect various types of information to provide our services effectively and enhance your travel experience. The information we collect may include:

• Personal Information: This includes your full name, date of birth, gender, nationality, passport details, and contact information (email address, phone number, postal address) when booking a flight.
• Payment Information: Payment details such as credit/debit card information or other payment methods are collected to process transactions securely.
• Travel Information: We collect data such as travel preferences, frequent flyer information, baggage details, and itinerary changes.
• Health and Special Assistance Data: For passengers requiring medical assistance or special accommodations, we may collect relevant health information to ensure a safe and comfortable journey.
• Interaction Data: We collect information when you interact with our website, customer service, or social media. This may include IP addresses, browser type, device information, and browsing behavior (via cookies and similar technologies).

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Processing Bookings and Reservations: To fulfill your travel requests, issue tickets, manage check-ins, and provide essential travel updates.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your bookings or our services.
• Communication: We may contact you regarding important updates such as flight changes, cancellations, or disruptions.
• Marketing and Promotions: With your consent, we may send you marketing materials, promotions, special offers, and newsletters to keep you informed of our services.
• Personalization: We may use your travel history and preferences to provide personalized travel recommendations, service enhancements, or offers tailored to you.
• Legal Compliance: We may use your data to comply with legal obligations, such as security and immigration regulations, or to respond to lawful requests from government authorities.

3. Data Security and Protection

Heron Airways is committed to protecting your personal data through the following measures:

• Encryption: We use encryption technologies to secure sensitive data, especially during transmission of payment information.
• Access Control: Only authorized personnel have access to your personal information, and this access is strictly limited to functions essential to providing you with our services.
• Security Audits: We regularly review and update our security practices to ensure that your information is safeguarded against unauthorized access, disclosure, or misuse.
• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

4. Sharing of Information

We respect your privacy and ensure that your personal data is shared only under the following circumstances:

• Service Providers: We may share your information with third-party service providers, such as payment processors, ground handling agents, partner airlines, or IT service providers, to facilitate your travel or enhance your experience.
• Legal Compliance: We may disclose your data if required by law, regulation, or legal process, or if necessary to enforce our terms and conditions or protect our legal rights.
• Marketing Partners: With your consent, we may share your data with trusted marketing partners to provide relevant offers and promotions. You can opt out of such sharing at any time.
• Business Transactions: In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of the business operations.

5. International Data Transfers

As a global airline, Heron Airways may transfer your personal data to countries outside your home country. These transfers are necessary to provide our services and comply with international aviation and travel regulations.

• Cross-Border Transfers: Your personal data may be transferred to our subsidiaries, affiliates, or service providers located in other countries. We take all necessary precautions to ensure that your information remains protected regardless of where it is processed.
• Legal Safeguards: When transferring data internationally, we ensure that appropriate legal safeguards are in place to protect your privacy, such as standard contractual clauses or equivalent mechanisms recognized under applicable data protection laws.

6. Your Rights

You have rights regarding the personal information we collect and process. These rights include:

• Access: You can request access to the personal data we hold about you, along with details on how it is being used and shared.
• Correction: If any of your personal information is inaccurate or outdated, you have the right to request corrections or updates.
• Deletion: You can request the deletion of your personal data if it is no longer necessary for the purposes outlined in this policy, subject to legal obligations.
• Objection: You have the right to object to the processing of your data for marketing purposes or when processing is based on legitimate interest.
• Data Portability: You can request a copy of your personal data in a commonly used format for transfer to another service provider.
• Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us via the details provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about site usage.

• Cookies: Cookies are small files stored on your device that help us remember your preferences, provide personalized services, and analyze website traffic.
• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period). Some cookies are essential for the website to function, while others help us improve performance.
• Your Choices: You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

8. Children’s Privacy

Heron Airways does not knowingly collect personal information from individuals under the age of 16 without parental consent. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

9. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date clearly indicated. We encourage you to review this policy regularly to stay informed of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Heron Airways Customer Support
Email: needhelp@heronairways.com
Phone: (07) 4571 1259
Address: 98 Armstrong Street, Pyramid Hill, Victoria